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Shipping, Refunds & Satisfaction Guarantee
At Kingston Nutrition, every customer interaction matters. Your satisfaction is fully guaranteed with every order, and our team is committed to providing thoughtful, responsive support whenever you need us. We guarantee that you will hear from our support team within 24 hours of contacting us.
Shipping
Orders are prepared and shipped as promptly as possible during normal business days. Once your order ships, tracking information will be sent to the email address provided during checkout.
Please review your shipping address carefully before submitting your order. If you need to request a change, contact us immediately. Although we will do our best to help, we cannot guarantee changes once an order has entered processing or shipped.
Delivery dates provided during checkout or by the shipping carrier are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.
If your tracking information shows that a package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the shipping carrier. If you still need help, contact our support team.
Our Satisfaction Guarantee
Every order placed directly through KingstonNutrition.com is backed by our satisfaction guarantee.
If your order arrives damaged, defective, incorrect, incomplete, or otherwise does not meet your expectations, please let us know. We will review the situation individually and work with you to provide an appropriate resolution, which may include replacement products or a refund.
To help us resolve the issue quickly, please include:
- Your name and order number
- A brief description of the issue
- Photographs of the product, packaging, or shipping damage when applicable
Please contact us as soon as possible after discovering a problem.
No Physical Returns
For health, safety, and product-integrity reasons, Kingston Nutrition does not accept physical returns of nutritional supplements or other consumable products, including unopened products.
Please do not mail or ship products back to Kingston Nutrition unless our support team specifically instructs you to do so. Our no-return policy does not affect our satisfaction guarantee—we will still work directly with you to make things right.
Refunds and Replacements
When a refund is approved, it will be issued to the original payment method used for the order. Your bank or payment provider may require additional time to post the credit to your account.
Approved replacement products will be shipped to the address confirmed with our support team. Replacement availability may vary.
Order Changes and Cancellations
If you need to change or cancel an order, email us immediately. We will make every reasonable effort to accommodate your request, but orders that have already entered fulfillment or shipped may not be changed or canceled.
Purchases From Other Retailers
This policy applies only to purchases made directly through KingstonNutrition.com. If you purchased a Kingston Nutrition product from another retailer, please contact that retailer regarding its applicable refund or replacement procedures.
Contact Our Support Team
The primary—and fastest—way to reach us regarding an order is by email:
Whether you email us or use the order-support form below, we guarantee a response within 24 hours.
Please do not include payment-card information or other sensitive financial information in your message.
Order Support Form
Contact Kingston Nutrition about your order. We guarantee a response within 24 hours.
Last updated: August 17, 2026